Thursday: 8:30am to 4:30pm

Lunch: 12:00pm to 1:30pm

To help us process prescription refills as efficiently as possible, we kindly ask that you check with your pharmacy first, as many refills can be requested directly through them.

Prescription refill requests are reviewed and completed during regular business hours and may take up to 2–3 business days to process. We encourage patients to request refills before running out of medication to avoid delays.

If your pharmacy is unable to assist or has additional questions, they will contact our office directly.

To help us provide safe, accurate, and efficient care, we ask all patients to complete electronic registration once each year. This allows us to confirm important information such as contact details, insurance coverage, medical history, and consent forms.

Electronic registration helps reduce check-in time and ensures your care team has the most up-to-date information. If your information has not changed, the process is usually quick and easy to complete.

Our staff is always happy to help if you have questions or need assistance with registration. If you cannot complete the registration prior to your appointment, we ask that you arrive at least 15 minutes prior to your appointment and we will be happy to assist you.

Thank you for your cooperation and for partnering with us in your care.

Our patient portal is a convenient way to communicate with our office, and we’re happy to review and respond to messages during regular business hours.

Messages sent through the portal are not monitored outside of office hours, including evenings, weekends, and holidays. We do our best to respond as promptly as possible during the next business day.

If you have an urgent or time-sensitive medical concern, please contact our office by phone during business hours or seek appropriate urgent or emergency care.

Thank you for your understanding and for helping us provide thoughtful, timely care to all of our patients.

We are happy to assist with completing medical forms and documents when requested. Because these forms often require a careful review of your medical record and dedicated provider or staff time, a form completion fee may apply.

Fees vary depending on the type and length of the document and are not typically covered by insurance. Our team will let you know of any applicable fee before the form is completed.

We appreciate your understanding and thank you for respecting the time and care that goes into ensuring your documents are completed accurately and thoughtfully.

We understand how important it is to start your medications as quickly and smoothly as possible. Some insurance plans require a prior authorization before certain medications can be approved and covered.

While our office is happy to assist with this process, prior authorizations are reviewed and handled during regular business hours and may take several days to complete, depending on your insurance company. Approval decisions are ultimately made by your insurer, and timelines can vary.

We kindly ask that patients allow adequate time for this process and ensure we have current insurance information on file. We will notify you as soon as we receive an update from your insurance plan.

If you have questions about medication costs or coverage, your pharmacy or insurance company may also be able to provide additional information.

Thank you for your patience and understanding as we work to support your care.

This office follows the Fort Worth ISD inclement weather policy. If FWISD is closed due to inclement weather, this office will be closed.

Once the office reopens, we will call to reschedule any missed appointments.

We truly value your time and are grateful you choose our office for your care. To provide the best possible service to all of our patients, we ask for your help with keeping scheduled appointments.

If you are unable to attend your appointment, please let us know at least 24 hours in advance so we can offer that time to another patient who may be waiting to be seen.

Appointments that are missed without notice, or canceled with less than 24 hours’ notice, may be considered a no-show. A no-show or late cancellation fee may be applied. If this becomes a repeat issue, future scheduling may be limited.

We understand that unexpected situations and emergencies happen. If something comes up, please reach out to us as soon as possible, our team is always happy to work with you when we can.

Thank you for your understanding and for helping us provide timely, compassionate care to all of our patients.